Contact

Contact us

Email is the best way to reach us, for anything from a question about a run to a billing problem. We answer during our support hours.

support@halus.app

For support, billing, refunds and privacy requests. Write from your account's email address if you can.

012-200 5500

Call or message us during our hours. For questions about your account or a payment, email is best, so we can check your details.

Monday to Friday, 10:00-18:00 Malaysia time (GMT+8)

We answer emails and messages during these hours.

The email address of your HalusAI account. For a refund, write from that address.
For billing: the receipt Stripe emailed you, or the date and amount of the payment.
If words you paid for haven't arrived: your account email and the receipt. Words appear within about a minute of the payment being confirmed. FPX can take a few minutes.
For anything else: what happened and roughly when.

Never send your card number, its security code or your online banking login, by email, phone or WhatsApp. Payments are processed by Stripe and we never see card numbers, so we never need them.
Don't share your password or the codes we email you with anyone. We never ask for your password.

A problem with a payment? Please contact us before you open a dispute with your bank. A chargeback pauses the account while it is open.

Before you write

Many answers are already on these pages.

How HalusAI works, detectors, billing, privacy and your account.

When you can get a refund, how to ask, and how to cancel a plan.

Currencies, payment methods, who gets the RM price, renewals and receipts.

When words reach your account after a payment, and what to do if they don't.

Halus App
Level 4, PAM Centre 99L, Jalan Tandok, Bangsar, 59100 Kuala Lumpur

The full business details are on the About page.